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Synchrony
Synchrony, a program of Prelude, provides individualized mental health for individuals and families and employee assistance program (EAP) services for area businesses. Synchrony staff also work with employers, providing drug-free workplace and other employer-related training sessions.
Prelude offers behavioral health services through our Synchrony program. Synchrony provides effective, confidential mental health services in Iowa City. Mental health services are available for individuals and families and the Employee Assistance Program is for area businesses. Synchrony staff also work with employers to provide drug-free workplace and other employer-related trainings.
Synchrony is designed to assist individuals and families in finding life-affirming solutions to mental health problems. Personalized treatment is offered in a safe, professional environment.
Synchrony offers the following behavioral health services:
- Individual Counseling
- Family Counseling
- Couple Counseling
- Recovery Enhancement
- Aftercare
- Education
- Support
Confidentiality
All interactions with Synchrony staff are strictly confidential. Information you provide is protected by the federal confidentiality regulations and will not be shared with any third party without your proper consent.
Fees For Services
Synchrony accepts insurance and self-pay. Our financial staff can assist in determining insurance coverage and coordinate payment plans for co-payments and deductibles. Synchrony is not a provider for Medicare. Persons covered by Medicare will be asked to apply for financial assistance and/or provide full payment for services.
Contact Us
Address:
438 Southgate Ave.
Iowa City, Iowa
Phone: 319-351-9072
Toll Free: 800-444-9014
Fax: 319-341-3930
Hours:
Monday, Wednesday, Friday 8am – 5pm
Tuesday and Thursday 11:00am – 8pm
Email: eap@synchronyservices.com
What to Expect
1) Call us to set up your first appointment. Our administrative assistant will walk you through our intake process including the paperwork required.
2) Fill out the following forms. After we receive the forms and paperwork our administrative assistant will contact you to schedule your first appointment.
3) Prepare for your first appointment. If your appointment is via telehealth, check your email for a link from your counselor. For an in-person appointment, please arrive on time.
4) Find the support you need. Meet with your counselor and explore the solutions and improvements you’re looking for.
EAP For Employers
An employee’s emotional well-being can significantly affect his or her work performance, impacting a company’s bottom line. By offering an Employee Assistance Program (EAP), your company reaps the benefits of a happy, healthy, and productive workforce.
Not only a service for employees, EAP is a valuable resource for employers. Managers, human resources departments, and company leadership can access Synchrony to help address personnel issues and maximize the productivity of the entire organization.
Services available through your EAP contract include:
Crisis Intervention Services
Synchrony has trained staff available to provide crisis intervention services to your employees following a traumatic event. These events can impact the workplace’s normal function and our purpose is to assist in a return to normal activity following the event.
Contact us as soon as possible following an event to set up services.
Management Consultations and Coaching
If you need assistance in navigating a workplace issue, Synchrony has you covered through management consultations. Past consultations have focused on:
- Difficult employees
- Performance concerns
- Annual reviews
- Navigating workplace system changes
Trainings
Synchrony has a variety of training opportunities available. See the “EAP Training Resources” tab on the left for more information.
Formal Referrals
When additional assistance is required for an employee facing disciplinary action, human resources personnel can submit a formal referral to EAP counseling services for the employee. These referrals include follow up contact from the counselor to confirm employee compliance.
Contact Synchrony for detailed information on the formal referral process.
Promotional Materials
Synchrony will provide all contracted companies with materials for EAP promotion, including pamphlets and posters for the company’s facility.
EAP for Individuals
The Employee Assistance Program (EAP) helps resolve personal problems before they negatively affect your health, relationships with others, or job performance. Synchrony EAP counselors provide confidential, professional counseling, education, and referral services to you and your family members. Based on your employer’s contract with Synchrony, our counselors can meet with you for a pre-determined number of times for assessment and short-term counseling. Ongoing sessions are available through utilizing your personal insurance benefits or referrals can be made to other community services, if needed.
The EAP can help you with a variety of issues:
- Emotional concerns
- Marital and family problems
- Other relationship issues
- Stress and emotional trouble related to finances
- Stress and emotional trouble related to legal issues
- Substance use concerns
- Work-related concerns
When you come to Synchrony, you will meet with an experienced and specially trained counselor who will assist you in getting the help you need. If the counselor believes you need specialized or longer-term counseling, you may be referred to another qualified professional. The important thing is that you and your counselor decide on a plan that’s right for you.
Tobacco Cessation
Tobacco cessation is an important topic for many employers and their employees. Smoking related illness in the U.S. cost more than $300 billion a year, which includes $156 billion in lost productivity. 40 million Americans are smokers, however, studies show at any given time, 40% of smokers are thinking about quitting and 20% are ready to quit.
Synchrony can help your organization become smoke and tobacco free through the American Lung Association’s Freedom from Smoking program. This evidence-based program helps participants develop a plan of action leading to quit day and provides support to remain tobacco free. The program meets current practice standards of the Affordable Care Act and leading health organizations.
The curriculum is delivered to a group of 6-16 employees with 8 2-hour sessions over the course of 7 weeks. Contact us for more information about the program, scheduling, and pricing.
EAP Training Resources
Studies have shown companies who make investments in training and staff development have lower employee turnover and higher customer satisfaction. It is our mission to help your company achieve these goals.
Synchrony Trainings
Synchrony offers regular trainings at the Synchrony EAP office.
- Class size is limited to 12. An additional class will be scheduled if the waiting list is more than seven (7) individuals. Classes with fewer than three (3) participants registered within five days of the class will be canceled.
- Classes are free to full service contractors.
- A fee of $25 per participant is charged to those companies that are billed on a per case basis.
Please call 319.351.9072 or 800.444.9014 to register.
Company Specific Trainings
Synchrony also offers trainings tailored for company needs. These can be presented at either the Synchrony office or on-site at the company. Contact Synchrony for details on training hours included in your company contract or per case pricing.
Trainings we can provide include, but are not limited to:
- Stress Management
- Dealing with Difficult People
- Performance Management and Reviews
- Navigating Change
- Diversity and Cultural Competency
- Sexual Harrassment
- Drug-Free Workplace
Drug-Free Workplace
Over 77% of people who use illicit drugs are employed. Absenteeism, increased healthcare costs, and decreased productivity due to alcohol and other substance use can cost your company roughly $1,000 per employee per year.
We can help you create a drug-free workplace through counseling and training. If your organization is regulated by the Department of Transportation (DOT), we offer a complete DOT compliance program with training for your supervisors.
There are two versions of this training. The first, for new supervisors and anyone who has not taken the class before, is two hours long. The second is a refresher class for those who have already taken the first class, and it is one hour long. Both classes include dynamic activities, discussion, and videos, and the skills learned in the class are easily transferable to the workplace. In fact, these skills include consistency, documentation, and progressive discipline, which are necessary skills for supervisors regardless of whether drugs or alcohol are concerned.
We can come to your site day or evening to conduct this training for any size group. Contact us for scheduling and pricing information.
Meet Our Synchrony Staff
Madeline Arnold
Employee Assistance Program (EAP) Manager
Madeline Arnold, Employee Assistance Program Manager, graduated from the University of Iowa with her Masters of Public Health. She is passionate about health education and giving people the tools they need to lead healthy, productive lives. As the EAP Manager, she is excited to provide these tools to companies and employees through all the services Synchrony has to offer.
Carli Holub
Employee Assistance Program (EAP) Manager
I believe therapy provides a way to work through life’s difficulties by processing challenges and working to achieve goals. I use Person-Centered and Cognitive-Behavioral Therapy (CBT) approaches to appreciate every individual’s unique experience by providing support and offering insight in a nonjudgmental space.
My skills include providing counseling services to clients related to anxiety, depression, self-harm, suicidal ideation along with various other concerns.
Michael Fink
Employee Assistance Program (EAP) Manager
I approach counseling from an integrated, holistic, and client-centered lens. I believe everyone is different, and we are who we are because of interactions between emotional, cognitive, biological, social, cultural, and interpersonal factors.
Counseling starts with listening, and I will do that for you first and foremost. My current areas of expertise are working with substance use disorders, depression, anxiety, and interpersonal relationships, but I am constantly looking to learn more and improve my practice to meet client needs.